Frequently Asked Questions
常見問題
Tickets & Passes
門票及通行證
How do I purchase tickets?
如何購買門票？
You can purchase tickets through our website, mobile app, or at the park entrance. Online purchases are recommended for the best rates and to avoid long lines.
您可以通過我們的網站、手機應用程式或在公園入口處購買門票。建議在網上購買，以獲得最佳價格並避免排長隊。
Can I transfer my ticket to someone else?
我可以將門票轉讓給他人嗎？
Yes, tickets can be transferred through your account settings. Please note that some restrictions may apply based on the ticket type.
是的，您可以通過帳戶設置轉讓門票。請注意，根據門票類型可能會有某些限制。
What happens if I lose my ticket?
如果我遺失門票怎麼辦？
If you lose your ticket, please contact our customer service immediately. We can help you recover your ticket or issue a new one.
如果您遺失門票，請立即聯繫我們的客戶服務。我們可以幫助您找回門票或發放新門票。
How do I upgrade my pass?
如何升級我的通行證？
You can upgrade your pass through your account settings. If you need assistance, please contact our customer service.
您可以通過帳戶設置升級您的通行證。如果您需要幫助，請聯繫我們的客戶服務。
What are the different types of passes available?
有哪些不同的通行證可供選擇？
We offer various types of passes including single-day, multi-day, and annual passes. You can choose the one that best suits your needs.
我們提供各種類型的通行證，包括單日通行證、多日通行證和年度通行證。您可以選擇最適合您需求的通行證。
App Features
應用程式功能
How do I use the QR code scanner?
如何使用二維碼掃描器？
Open the app and tap the QR code icon in the main menu. Point your camera at any QR code within the park to access information or make purchases.
打開應用程式並點擊主選單中的二維碼圖標。將相機對準公園內的任何二維碼，即可獲取資訊或進行購買。
How do I track my rewards points?
如何追蹤我的獎勵積分？
You can track your rewards points by logging into your account and navigating to the rewards section. Each purchase or activity within the park will earn you points.
您可以通過登入帳戶並導航至獎勵部分來追蹤您的獎勵積分。在公園內的每次購買或活動都會為您賺取積分。
How do I share my referral code?
如何分享我的推薦碼？
You can share your referral code by logging into your account and navigating to the referral section. You can then copy the code and share it with your friends.
您可以通過登入帳戶並導航至推薦部分來分享您的推薦碼。然後您可以複製代碼並與朋友分享。
How do I view my purchase history?
如何查看我的購買歷史？
You can view your purchase history by logging into your account and navigating to the purchase history section. You can also receive a copy of your purchase history via email.
您可以通過登入帳戶並導航至購買歷史部分來查看您的購買歷史。您也可以通過電郵接收購買歷史的副本。
How do I update my profile information?
如何更新我的個人資料？
You can update your profile information by logging into your account and navigating to the profile section. You can then make any necessary changes to your personal information.
您可以通過登入帳戶並導航至個人資料部分來更新您的個人資料。然後您可以對個人資料進行必要的更改。
Technical Support
技術支援
The app is not loading properly
應用程式無法正常載入
Please try restarting the app or checking your internet connection. If the issue persists, please contact our customer service.
請嘗試重新啟動應用程式或檢查您的網絡連接。如果問題仍然存在，請聯繫我們的客戶服務。
I can't log in to my account
我無法登入帳戶
Please check your email and password and try again. If you continue to experience issues, please contact our customer service.
請檢查您的電郵和密碼後重試。如果您仍然遇到問題，請聯繫我們的客戶服務。
My QR code is not scanning
我的二維碼掃描器無法正常運作
Please ensure that your camera is clean and that the QR code is visible. If the issue persists, please contact our customer service.
請確保您的相機清潔並且二維碼清晰可見。如果問題仍然存在，請聯繫我們的客戶服務。
The app keeps crashing
應用程式不斷崩潰
Please try restarting the app or checking for updates. If the issue persists, please contact our customer service.
請嘗試重新啟動應用程式或檢查更新。如果問題仍然存在，請聯繫我們的客戶服務。
I'm not receiving notifications
我沒有收到通知
Please check your device settings to ensure that notifications are enabled. If you continue to experience issues, please contact our customer service.
請檢查您的設備設置以確保通知已啟用。如果您仍然遇到問題，請聯繫我們的客戶服務。
Account Management
帳戶管理
How do I reset my password?
如何重設密碼？
You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
您可以通過點擊登入頁面上的「忘記密碼」連結來重設密碼。按照指示重設您的密碼。
How do I update my email address?
如何更新我的電郵地址？
You can update your email address by logging into your account and navigating to the profile section. You can then make any necessary changes to your email address.
您可以通過登入帳戶並導航至個人資料部分來更新您的電郵地址。然後您可以對電郵地址進行必要的更改。
How do I delete my account?
如何刪除我的帳戶？
You can delete your account by logging into your account and navigating to the account settings section. You can then follow the instructions to delete your account.
您可以通過登入帳戶並導航至帳戶設置部分來刪除您的帳戶。然後您可以按照指示刪除帳戶。
How do I change my notification preferences?
如何更改我的通知偏好？
You can change your notification preferences by logging into your account and navigating to the notification settings section. You can then make any necessary changes to your notification preferences.
您可以通過登入帳戶並導航至通知設置部分來更改您的通知偏好。然後您可以對通知偏好進行必要的更改。
How do I manage my privacy settings?
如何管理我的私隱設置？
You can manage your privacy settings by logging into your account and navigating to the privacy settings section. You can then make any necessary changes to your privacy settings.
您可以通過登入帳戶並導航至私隱設置部分來管理您的私隱設置。然後您可以對私隱設置進行必要的更改。
